FAQ's

Your questions, answered

Moving In

How do I apply for a room?

You can apply for any of our property listings by clicking the ‘apply now’ button on the appropriate listings page. Our listings are located Here.

What do I need to pay before I can move in?

6 x Weeks of Rent. 2 Weeks of Rent as a Holding Deposit for the room. 4 Weeks of Rent as a Bond Payment, for the room. See the below FAQ questions for more details on these items. The bank reconciliation fee ($24.00 per 6 months) must also be paid prior to signing the lease. 

What is the Holding Deposit?

The holding deposit secures your interest in the room and is credited as your first 2 weeks of rent when the lease agreement is signed and keys are collected.

What is the Bond Payment?

The bond is sent to the Residential Tenancy Authority (RTA) where it is held until after you vacate the property. The RTA will then return your bond monies to you less any amounts you may owe to Hive, such as unpaid rent or damages, at the end of your lease. Please note that RTA policy dictates that bond refunds must be paid into an Australian bank account.

Rent

What else does my Rent cover?

Typically, our rooming accommodation properties include all furnishings, utilities (I.e. Electricity, Water), Internet (may have set data allowance), common area cleaning & gardening services. In most cases, laundry facilities are also provided. This can very between properties so if you are unsure please ask our team about the property you are interested in. For residential property inclusions check the property ad for more details or ask to speak to the property manager.

How do I pay my rent?

Rent can be paid on a fortnightly or monthly basis. All tenants’ must use their unique reference code when making payments & remain in advance with their rental payments at all times. 

What payment methods do you accept?

Most tenants choose to make direct bank deposits from their local Australian bank account one they have it set-up. We also accept Alipay, WeChat Pay or Cohort Go which can facilitate international payments from most countries.

Living

Who will my housemates be?

Your housemates will be a mixture of both domestic & international students and young professionals. We do not offer gender specific residences.

Do you provide bedding?

We do provide a mattress protector however tenants must provide their own linen (sheets, pillows, blankets etc.)

Who is responsible for the cleaning?

Tenants are responsible for cleaning their own rooms and coordinating with their roommates to ensure the cleanliness of all common areas is maintained. To help you out, at most share properties, Hive provides a common area Cleaning Service on a fortnightly or monthly basis.

Maintenance

How should I notify the agent of any maintenance?

General maintenance requests need to be provided in writing (e.g. email) with relevant photos/videos attached. The tenants must email their maintenance requests through to info@hivepropertygroup.com.au. Once received, these requests will  then be forwarded to the specific property manager and actioned.

Moving Out

Can I return my keys after hours?

Yes, there is an after hour’s key drop box however it is preferred for keys to be returned during office hours. If keys are returned to the drop box after hours, tenants must be sure to also include a copy of their steam clean receipt (if carried out by a third party cleaner) & their bond refund information (Bank account details). Keys should be labelled and placed in an envelope before placing in the drop box, as we receive a large number of keys each day. Not labelling the keys correctly will result in delays in the processing your property exit report and bond refund.

How long will my bond take to be refunded?

Bonds are refunded when all rent owing is paid, keys are returned and the room has been returned to the standard of cleanliness/repair it was provided to you in at the start of your tenancy. The RTA has ultimate control over the refund process which can take up to three (3) weeks after the bond refund form is lodged. Please note that RTA policy dictates that bond refunds must be paid into an Australian bank account.

Now's the time to make your move.